In February 2010 Civic Development and Partnership foundation (CDPF) has lunched  "My City” Information-Advice Center the aim of which was to inform Yerevan citizens on their rights and obligations and facilitate the establishment of citizen-community and citizen-state dialogue.

For that purpose the Center provided free consultations to Yerevan habitants on their community and condominium, as well as public utility related issues.

Being secured with highly professional lawyers and necessary technologies, the Center follows openness, justice, transparency and unbiased approach principles and was open for any person that needed advice or support in solution of his/her city-related issues. The experienced advisers through phone and face to face consultation supported applicants to find the appropriate addressee for their issues, assisted in development and submission of letters and appeals, and followed up clients processes to ensure legacy of the processes and provided solutions.

During Center's implementation process (March 2010-December 2010, later extended till August 2011) the  Center has addressed more than 700 applications, 73% of which got a successful solution. The best evidence of the Center’s activity was the growing number of applicants, which increases with 15-20 more applicants per month. During the 15 months of its operation the Center has gained constant clients that were satisfied with their experience with Center and permanently applying to it regarding new issues.

Being secured with highly professional lawyers and necessary equipment, the Center follows openness, justice, transparency and unbiased approach principles.

The total budget of the program was 10'240 EUR. 

From March 2010-December 2010 The Center was acting within the "I-Citizen" project, run jointly by CDPF and Counterpart International Armenian representation with the financial support of the Norwegian Government.Later, in 2011 the project was extended for 6 months by the financial support of Counterpart International Armenia.